The Supplier Complaints Module is a tool that supports organizations in effectively managing nonconformities originating from suppliers. It enables structured registration, analysis, and supervision of complaints addressed to suppliers, ensuring full control over the process and timely implementation of corrective actions.

The module streamlines communication with suppliers and within the organization, eliminating chaotic email exchanges and Excel spreadsheets. Each complaint has a clearly defined status, owner, and action history, resulting in greater transparency and process effectiveness.

Key features

• Supplier complaint register: A centralized register of all complaints related to delivered materials, components, or services.
• Link to nonconforming products: Ability to initiate supplier complaints directly from nonconforming product records.
• Root cause analysis: Recording root causes of nonconformities and supplier responses (e.g., 8D reports, quality reports).
• Corrective action management: Supervision of corrective actions taken by the supplier as well as internal actions within the organization.
• Deadlines and response times: Control of response deadlines and action completion in line with customer and standard requirements (ISO, IATF).
• Documentation and evidence: Storage of correspondence, reports, photos, and other evidence related to the complaint.
• Statuses and notifications: Automatic email notifications reminding responsible persons of required actions and upcoming deadlines.
• Reporting and analytics: Analysis of complaints by supplier, root cause, timeliness, and effectiveness of actions.

Benefits

• Full transparency of the supplier complaint process.
• Shorter response and complaint closure times.
• Stronger supplier accountability for the quality of delivered products and services.
• Input data for periodic supplier evaluations.
• Reduced risk of recurring nonconformities and quality-related costs.
• Measurable evidence of supplier supervision for audits (ISO 9001, IATF 16949, etc.).

Turn complaints into real quality improvement at your suppliers.
Use the Supplier Complaints Module and gain full control over quality in your supply chain