The Claims Module is based on the functionality described on the Corrective Actions module page.

The need to create a Claim Module arose for several reasons. The most important ones are:

• Despite the fact that customers often submit complaints using their own forms or portals, there is still a need to coordinate internal activities within the organization so that the achieved results can be properly described using the customer’s required claim form.
• The need to ensure appropriate response times, including meeting deadlines for individual phases of the complaint resolution process.
• The hard truth is that every company needs a parallel internal system in which all activities related to a complaint are recorded, and only later does the company decide which records it wants to share with the customer.

In line with the above, the Claim Module is built on the Corrective Actions module. This makes it possible to display a register showing the current status of each complaint, quickly filter records—for example by customer name or customer complaint number—and monitor progress efficiently. The module also sends email reminders to employees, prompting them to take action in order to complete the complaint resolution process on time.

If our thoughts on the module described above have caught your interest, contact us via the contact form. We will arrange a short, free-of-charge presentation of our system’s capabilities—either at your company or online.